Returns Guarantee
We want all of our customers to be 100% happy with their order. If you change your mind for any reason then you can return your order for a refund provided the items are unused, unopened and in re-sellable condition. Please note that we cannot refund any postage costs.
For more information or to request a cancellation or return please contact info@traditionalshaving.co.uk
Damaged/Faulty goods or Errors
If your order arrives damaged or we made a mistake (such as sending the wrong item), we sincerely apologise. In these cases, we will ensure a quick resolution at no cost to you. Please contact us within 30 days, and we will arrange for a replacement or a full refund, covering all shipping costs. Your satisfaction is our priority, and we aim to resolve any issues as swiftly as possible.
Our Hassle Free Returns Process
However, if for any reason you need to initiate a return, we've made the process quick and hassle-free. Follow the steps below to use our Returns Portal, linked directly to the Royal Mail website. Click on the following link to go directly to our Returns Portal:
https://www.royalmail.com/track-my-return#/details/7160
Provide Your Information:
Once on the Returns Portal, fill in the required information, including your order number and contact details.
Select Your Return Options:
Choose the reason for your return and indicate whether you would like a refund, replacement, or exchange.
Print Your Label:
The Returns Portal will generate a prepaid Royal Mail shipping label. Simply print the label and affix it to the package.
Drop Off at Royal Mail:
Take your securely packaged item to your nearest Royal Mail drop-off location. You can find the nearest drop-off point on the Royal Mail website.
OR Request a collection:
Request a collection from a specific address free of charge. Just add in your collection date/time. You can even request that your Royal Mail collection driver can bring your postage label for you if you don't have a printer at home.
Track Your Return:
Keep an eye on your return by using the tracking number provided on the shipping label. This will help you monitor the progress of your return.
For any questions or assistance, our customer support team is ready to help at:
info@traditionalshaving.co.uk