Returns Guarantee

We want all of our customers to be 100% happy with their order. If you change your mind for any reason then you can return your order for a full refund provided the items are unopened and in the condition that they were sent. Please note that we cannot refund any postage costs.

For more information or to request a cancellation or return please contact

Our Hassle Free Returns Process

However, if for any reason you need to initiate a return, we've made the process quick and hassle-free. Follow the steps below to use our Returns Portal, linked directly to the Royal Mail website. Click on the following link to go directly to our Returns Portal:

Provide Your Information:

Once on the Returns Portal, fill in the required information, including your order number and contact details.

Select Your Return Options:

Choose the reason for your return and indicate whether you would like a refund, replacement, or exchange.

Print Your Label:

The Returns Portal will generate a prepaid Royal Mail shipping label. Simply print the label and affix it to the package.

Drop Off at Royal Mail:

Take your securely packaged item to your nearest Royal Mail drop-off location. You can find the nearest drop-off point on the Royal Mail website.

OR Request a collection:

Request a collection from a specific address free of charge. Just add in your collection date/time. You can even request that your Royal Mail collection driver can bring your postage label for you if you don't have a printer at home.  

Track Your Return:

Keep an eye on your return by using the tracking number provided on the shipping label. This will help you monitor the progress of your return.

For any questions or assistance, our customer support team is ready to help at:

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